How To Request The Passkey Recovery
Step-by-Step Passkey Recovery Tutorial
- Start Recovery on the New Device
Open the app on the new device where you want to recover access. On the login screen, tap “Lost your Passkey” to begin the recovery process.
- Request Help From Your Guardian
The app will inform you that recovery is possible by contacting your Guardian. Confirm the action to send a recovery request to your designated Guardian account.
- Guardian Receives the Recovery Request
On the Guardian’s device (another smartphone), open the app and view the incoming recovery request notification.
- Authorize Recovery on the Guardian Device
On the Guardian screen, review the recovery request details. Slide the confirmation toggle and tap “Accept Recovery” to approve the operation.
- Proceed With Email Verification
After Guardian approval, go back in the login page, enter your email address and tap “Verify” to continue the security check.
- Complete Account Recovery
Once the email verification is completed, access is restored. You are redirected into the app and the portfolio dashboard loads successfully.
- Verify Guardian Protection Status
From the portfolio screen, tap the Settings (gear) icon in the top right corner.
Navigate to Account / Security Settings and confirm that Guardian Protection is shown as Active, indicating the account has been fully recovered and secured.