# How To Request The Passkey Recovery

Canonical page: https://docs.denaria.finance/tutorial/how-request-guardian-recovery

Status: current

[Video](https://docs.denaria.finance/img/tutorial/06_howRecoveryGuardin.mp4)
  

## Step-by-Step Passkey Recovery Tutorial

1. **Start Recovery on the New Device**

Open the app on the new device where you want to recover access. On the login screen, tap **“Lost your Passkey”** to begin the recovery process.

2. **Request Help From Your Guardian**

The app will inform you that recovery is possible by contacting your Guardian. Confirm the action to send a recovery request to your designated Guardian account.

3. **Guardian Receives the Recovery Request**

On the Guardian’s device (another smartphone), open the app and view the incoming recovery request notification.

4. **Authorize Recovery on the Guardian Device**

On the Guardian screen, review the recovery request details. Slide the **confirmation toggle** and tap **“Accept Recovery”** to approve the operation.

5. **Proceed With Email Verification**

After Guardian approval, go back in the login page, enter your **email address** and tap **“Verify”** to continue the security check.

6. **Complete Account Recovery**

Once the email verification is completed, access is restored. You are redirected into the app and the **portfolio dashboard** loads successfully.

7. **Verify Guardian Protection Status**

From the portfolio screen, tap the **Settings (gear) icon** in the top right corner.

Navigate to **Account / Security Settings** and confirm that **Guardian Protection** is shown as **Active**, indicating the account has been fully recovered and secured.