# FAQs

Canonical page: https://docs.denaria.finance/additional/faqs

Status: current

### **How do I log back to Denaria after logging out?**

I/f you log out and wish to log in again, you will need to use your email and the authentication method (FaceID/fingerprint/PIN).

It is important to **use the same credentials** you originally registered with, as your wallet is linked to them. Changing or losing access to your email or biometric data **makes it impossible** accessing your Smart Wallet and your funds.

To ensure a smooth login experience, make sure your device retains the authentication settings used during registration.

### What are passkeys and how do they work with Denaria?

Denaria uses **passkeys** as a secure and user-friendly way to authenticate users and sign on-chain transactions. Instead of creating a traditional wallet or managing seed phrases, users simply register a passkey that uses **biometric data** (such as Face ID, fingerprint, or PIN) stored on their device.

Once the passkey is set up, it becomes the method for signing all transactions, **replacing traditional private keys**. Authentication is required each time a transaction is executed, ensuring both security and ease of use.

**Key advantages of passkeys:**

*   **Advanced security:** Credentials never leave the device.
*   **Ease of use:** No need to remember complex passwords or recovery phrases.
*   **Interoperability:** Compatible with various operating systems and devices.
*   **Strong authentication:** Based on biometrics or integrated device methods.

### **I can’t set up my passkey, what should I do?**

If you're having trouble setting up the passkey on your device, here are a few useful tips:

*   **Make sure you’re using a compatible browser**, such as Google Chrome on Android or Safari on iOS. Other browsers may not properly support passkeys.

*   **Verify that your device supports Passkeys authentication** (e.g. Face ID, fingerprint) and that it is enabled in your settings.

*   **Ensure you didn’t deny the passkey creation request** the first time. If you did, try refreshing the page and going through the process again.

*   **Check that your browser storage isn’t full or restricted**, as this may prevent the passkey from being saved.

*   **If you're using incognito/private mode**, avoid creating the passkey from there. Use a regular browser window instead.

To better understand how passkeys work, you can refer to Google's official introduction:

👉[What are passkeys? (Google Safety)](https://safety.google/authentication/passkey/)

👉[Google Passkey FAQ](https://support.google.com/accounts/answer/13548313?hl=en)

If the problem persists after following these steps, please refer to the Support section “**_Where can I find more information or support if I encounter any issues?_**” to get in touch with our support team.

### **How can I update the app?**

Since Denaria is a Progressive Web App (PWA) and not a traditional mobile application downloaded from app stores, updates occur server-side and are **not automatically applied**. 

When an important update is released, Denaria will notify you with a message similar to the one shown below.

![](https://docs.denaria.finance/img/faqs/12-Denaria_PWA_Update_Require.png)

To update the app, simply follow these steps:

1. **Close** the app from the apps drawer.
2. **Reopen** the app from your home screen.

By following these steps, the application will reload, incorporating the latest updates.

### **Where can I find updates and documentation about Denaria?**

You can follow the official updates on **_Denaria's X profile (_**[**_@DenariaFinance_**](https://x.com/DenariaFinance)**_)_** and join the [**_official Telegram group_**](https://t.me/+4izPGFrz299hODdk) to participate in the community and receive support.

For more technical details and complete documentation, visit the official docs available on the website [docs.denaria.finance](https://docs.denaria.finance/)

### **Where can I find more information or support if I encounter any issues?**

If you have any doubts or problems, you can engage with the community in the **official Telegram channel** of Denaria, where you can ask questions and receive answers from other users and team members.

If you need direct support, you can open a ticket in two ways:

*   [**On Telegram**](https://t.me/+4izPGFrz299hODdk), by contacting the official support bot **_@DenariaSupporterBot_**. You can also find the bot link pinned in the **_“Official Links” topic_** of the official Telegram channel.

*   On [**Discord**](https://discord.gg/uUa6Rt9vrE), by opening a ticket directly on the official server.

Stay updated and participate in the community to receive quick assistance and the latest information!